As people have increasingly shifted to working remotely, the importance of accessible support for their devices has risen substantially. This has led many businesses to use managed IT service providers, or MSPs, like us to provide this kind of support. To do so, we’ve invested in a series of tools collectively called remote monitoring and management software (RMM). Let’s share some of the reasons that you want an IT support provider that uses RMM to their advantage. Let’s consider how your employees may experience an issue while working remotely. They’re at home, trying to accomplish everything that they need to accomplish. Their schedules are full, and deadlines are looming. Obviously, it would not be good if your team’s technology encountered an issue, so it is naturally going to happen. Someone on your team is bound to have some problem with their tools, where nothing they try makes anything better. Here’s the challenge: as your employees are floundering, they are also distanc...
